Everything you need to know about Renteo

These are THEAULT vehicles, whose expertise no longer needs to be demonstrated. Labeled EPV (Entreprise du patrimoine vivant), this Made In France know-how has proven its quality, comfort, and robustness. It is the reference for high-end horse trucks.

How much does it cost to rent a horsebox or horse trailer on the site https://www.renteo.com.au ?

It depends on each rental professional, the number of days, any additional fees, and the kilometers driven. You can find the price list on each vehicle ad and create your own quote by selecting the rental period you need.

 None of our horse trucks for rent have this system for child car seat unfortunately.

Technical specifications: 3m10 of exterior height, either stud or sport, if "Proteo/Aero Switch" then they are modular: both stud and sport. The detailed description of each vehicle can be found on its ad.

For more technical specifications on the horseboxes, we invite you to visit the website wwww.theault.com.au

for the trailers, each ad will have the specifications of the model.

On Renteo, you can find horse trailers and horseboxes dedicated to the transportation of horses.

The horseboxes are exclusively from the THEAULT brand. They are less than 8 years old and have less than 200,000 km.

When you book a vehicle, you are redirected to a Stripe interface specially dedicated to Renteo. Stripe is a world-renowned online payment solution, which also provides its own security for transactions. In addition, Stripe uses 3D Secure strong authentication.

Renteo does not charge you any fees. When booking, only the rental professional rates apply.

On Renteo, if the FAQ does not provide you with all the answers you need, you can benefit from reactive and qualified assistance, which will accompany you at each step of your booking. If you encounter an issue when booking, you can contact us by email using the contact form or by phone at (02) 8880 8337. We will respond to you as soon as possible.

If you have already made the booking and your request concerns the vehicle itself, we invite you to contact its owner directly (you will receive its contact details upon booking request confirmation).

If you encounter an issue when booking, you can contact us by email using the contact form or by phone at (02) 8880 8337. We will answer as soon as possible.

If your request concerns the vehicle, please contact the owner directly.

Our support team is available from Monday to Friday from 9:00 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:00 p.m.

With Renteo, 1 AUD = 1 point. By renting regularly, you accumulate points and have access on your account to a list of gifts that you can order, under the "Manage my loyalty points" section.

They can be stables, training centers, amateur or professional riders, saddleries and specialized stores, etc. We make no distinction, our vehicle owners simply share the same passion for horses.

You have different ways to contact Renteo via the website:

Facebook Renteo Australia

Contact form

Telephone number: (02) 8880 8337

At Renteo, included kilometers are provided, they are indicated in the vehicle's specifications, and are applied based on the number of reservation days. If needed, it is possible to add kilometers/miles (if you plan to go below the included number)  in step 1 of the reservation. The price per additional kilometer is set by the rental professional.

Please note that if you have not booked any additional kilometers and you exceed the number of kilometers included in the reservation, a supplement may be requested on the day of return of the van.

The rates for additional kilometers before and upon return of the van may differ and are defined by the rental professional.

The price of your rental corresponds to the number of days, kilometers, and supplements you have booked. It also includes insurance. Filling the tank and cleaning the van are not included in the rental unless the option is selected.

This depends on each Renteo agent. You can find this information on the calendar where you select the rental dates.

The supplements are indicated on the second reservation page of the vehicle.

No. The van is provided with a full tank and must be returned with a full tank. Otherwise, you will be charged a fee by the agent.

To find out, simply type the name of your city/town in the Renteo homepage search bar, and the vehicles will appear with the distance from your search point indicated under each photo. However, please note that the nearest vehicle may not appear first with the "Experienced Agent on Renteo" system or because it is already booked on the dates you chose (in that case a pop-up will appear).

To book a vehicle, go to the homepage: www.renteo.com.au, and type the city in which you want to find a vehicle in the search bar. You can select your preferred departure and return dates. Once you click the "search" button, you will access the list of available vehicles. Then, select the desired and available vehicle based on your dates, fill in your details, and proceed to payment. 

It is best not to wait when you are sure of your date. Booking in advance will allow you to organize yourself and not miss any vans, especially during peak periods. Additionally, some of the rental professional have a manual acceptation system (12 hours time)  for the rentals, so the request can sometimes be refused if they need their horsebox. 

To drive a horsebox (under 3.5t), only a category B (car) license is required. However, if you want to rent a trailer or a lorry, you need a suitable license.

If you paid for a rental outside of Renteo, and it does not appear in your Renteo account, you may have paid for a false reservation. To get help, please contact the platform as soon as possible. Except for manually entered bookings (by the Renteo customer support or the rental prrofessional him/herself), the payment will always be done online when you make your request.

You can book for the duration you want, with a minimum of 4 hours if the vehicle's owner proposes half-day rentals. Most of the time, the minimal rental time is a full day (up to 24 hours).

If the horsebox has a trailer hitch and there is no indication on the ad that you cannot tow, then it is possible. However, please make sure to book the trailer hitch if it is optional. Please note that to be able to tow with a van from our platform, your trailer must have its own insurance, as the one of the van does not cover the towed trailer.

If the calendar is free, am I guaranteed the rental ?

It depends on whether the horsebox ad has manual or automatic acceptance. If the acceptance is automatic, then your reservation will be accepted directly after the booking. However, if the lessor has manual acceptance, your reservation request may still be rejected. Since the vans belong to private individuals, they may need them without blocking their calendar beforehand. They have 12 hours to accept or refuse the request, after that; it will be automatically rejected.

Once you've made a reservation request, you will receive an email confirming that your request has been sent. From that moment on, the lessor has 12 hours to respond. You will then receive either a confirmation email and SMS or a refusal email.

I have not received a response from the owner.

If you have not received a response from the owner, it is possible that they have not seen your request. The lessor receives an SMS and an email and responds in any case within 12 hours after your request is made. We invite you to check your emails to find out the owner's response.

Bookings can be of two types:

Automatic acceptance, indicated by this icon:

• As soon as you pay for your booking, your request is automatically validated, your payment is processed, and your bank account is charged.

Manual acceptance, indicated by this icon:

• After you pay for your booking, the rental professional has 12 hours to validate or reject your reservation request. If the rental company validates your reservation, your payment is processed, and your bank account is charged. If the rental company rejects your reservation or if it expires, your payment is not processed by Renteo, and your bank account is not charged.

 I'm having issues with my account.

Creating an account

You can create an account beforehand through the "My account" tab at the top right or create one at the time of booking by entering your details.

Finding my reservation

Go to "My account," then "My bookings," where you will find the necessary details for your rental departure. Note that you can also easily find the vehicle by adding it to your favorites on the ad by clicking the star icon above the rates.

Do I need to create an account ? Is it free ?

You don’t have to create an account to book, but it is free, does not commit you to anything, and allows you to benefit from the loyalty program and get an overview of your rentals.

I forgot my password, my account is blocked, I want to change my password.

During your identification, click on "Forgot your password?" and follow the reset steps.

The website accepts payments by credit card or PayPal. Only VISA, MASTERCARD, AMEX and JCB cards are accepted. Be sure to check that you have the secure payment verification method (3D secure) on your credit card and sufficient funds. Otherwise, contact your bank.

Your bank account should not be debited if your request has been refused. In the event of a refusal, Stripe automatically sends the cancellation message to your bank, which must then release the funds within a few seconds. Banks and more commonly online banks have up to 3 weeks to recredit. Normally, this credit is made within 10 minutes. Another possibility is that the debit just disappears from your statement, and you don’t see it as a refund. If you still do not receive the payment, it is possible that the cancellation message has not been properly reconciled. In this case, please contact us so that we can send you the proof of cancellation for transmission to your bank. This will enable your bank to trace the order number and speed up the process so that you receive your refund more quickly.

You are debited from the moment the rental request is accepted. For automatic acceptance bookings, you are automatically debited.

For all bookings with an end date of more than 80 days from the date of booking, your bank details are recorded at the time of validation of the booking, via Stripe, by means of a bank pre-authorisation or a direct debit mandate. No amount is debited at the time of booking. Payment of the full rental amount will be automatically triggered 60 days before the end of the rental period.

Find the opening hours of the horseboxes' owner on the vehicle listing below in the Agent details, under "Opening hours" or in the calender on the right side "see opening hours of the agent".

You can also find the contact details of the owner in the confirmation email once your reservation is confirmed.

Since the vehicles belong to different owners, they must be picked up and returned to the same location.

It's possible to make a booking on a closed day, in which case you'll need to pick up the vehicle the night before and return it the next morning. The platform is designed not to charge any extra fees in this case.

However, if the day before or the day after is also closed, an additional rental day will be counted.

You will receive an invoice for your rental automatically via email 3 days after the end of your rental (or earlier if the rental professional generates it manually). If the rental is from a private individual, GST does not apply. If the rental is from a professional, you will see the phrase "Professional agent" on the booking page, and you can recover the GST if you are also a company.

To use your promotional code, enter it in the "Promo Code" box during the payment step. Only one promotional code can be used at a time.

The concept of additional kilometrss refers to any distance beyond the predetermined, included kilomètres in the rental agreement.

At Renteo, a certain number of kilometers is included and specified in the vehicle information sheet. These included kilometres are applied based on the number of reservation days.

If necessary, you can add extra kilometres during step 1 of the reservation. The price per additional mile is determined by the owner of the horsebox. It's important to note that if you haven't added extra kilometreses and exceed the included kilometres limit in the reservation, an additional charge may be requested on the day of returning the van.

The rates for extra kilometres before and upon returning the van vary and are set by the owner.

The cost of each additional mile is determined by each Renteo agent/ horsebox owner. You can find this information in the vehicle listing.

You can request the cancellation of your booking from your personal account or by contacting the rental professional directly. The cancellation conditions are chosen by the vehicle owner and can be found on each vehicle description. RENTEO offers the following cancellation options:

Flexible cancellation conditions:

Cancellation up to 48 hours before the vehicle pickup, a refund of 95% of the reservation amount will be made.

Cancellation less than 48 hours before the vehicle pickup, no refund is possible.

Moderate cancellation conditions:

Cancellation up to 7 days before the vehicle pickup, a refund of 95% of the reservation amount will be made.

Cancellation between 7 days and 48 hours before the vehicle pickup, a refund of 50% will be made.

Cancellation less than 48 hours before the vehicle pickup, no refund is possible.

Strict cancellation conditions:

Cancellation up to 7 days before the vehicle pickup, a refund of 95% of the reservation amount will be made.

Cancellation less than 7 days before the vehicle pickup, no refund is possible.

Furthermore, any cancellation request made two weeks or more before the start of the rental will be refunded in full (100%).

If you want to cancel your reservation, you can do so from your Renteo account on the website. Your cancellation request will then be sent to the rental owner who will process your request and respond in accordance with the cancellation conditions as defined in the terms and conditions of sale. You can also contact your rental owner directly using the contact information provided in the confirmation email.

When a refund is made on the Platform, Stripe, our bank service provider, automatically sends a cancellation message to your bank.

As soon as the owner cancels the booking, you will be reimbursed at the same time, depending on your bank's banking deadlines.

Banks and more commonly online banks have up to 3 weeks to credit you again. Under normal circumstances, this credit is made within 10 minutes maximum.

It is the hire company that will reimburse you, either via the Platform or, under certain conditions, directly, with Renteo merely acting as an intermediary.

The rental owner will refund you, either via the platform or under certain conditions, directly. Renteo only acts as an intermediary.

If the cancellation comes from the rental owner, then they will cancel your reservation on Renteo and will proceed to refund 100% directly to you, as well as sending an invoice for the credit.

You can request a change to your booking via your Renteo personal account. Once the modification has been requested, the vehicle owner has 12 hours to validate it or refuse.

You can also contact your rental company and/or the website support to ask them to change the dates themselves.

This is possible, with the agreement of the vehicle owner. All you must do is contact the owner and they will either cancel your booking and send you a credit note (discount code for a new rental) or move your rental to another date.

It is possible to request an extension to your rental.

If your rental has not started, go to your customer account and make a modification request with the new dates to replace the current ones. When you add days, you will have to pay for this addition when you do the request.

Once the change request has been made, the owner has 12 hours to validate it or not.

If your rental is already in progress, you can either make the request through your Renteo personal account or call your hire company directly to see if this is possible, so that they can extend your rental and ask you for the corresponding payment.

Please note that if you do not inform your hire company and return the van later than scheduled, you may be charged additional costs.

When you collect the rented vehicle, you must bring the following items with you:

A valid form of ID (specify which IDs are accepted) of the person who made the reservation.
A copy of the confirmation email (or have it on your smartphone).
The driver's license of the nominated driver(s).
The security deposit. If paid by credit card, make sure to check your limit beforehand.

Yes, it is possible. However, the person collecting the vehicle must present a copy of your ID and confirmation email, along with the driver's license of all drivers who will be driving the vehicle. Make sure to inform the rental professional in advance.

A rental day on Renteo consists of 24 hours. If you rent a vehicle until 6:00 PM, you can pick it up the night before at 6:00 PM for the price of one day's rental. Similarly, if you rent a vehicle from 9:00 AM, you can return it the following day at 9:00 AM for the price of one day's rental.

However, if you wish to pick up the vehicle the night before and return it the next morning, you will exceed the 24-hour rental period and will be charged for an additional day's rental.

Usually, there is parking available where you pick up the van. For more information, you can contact your rental professional after the rental has been accepted.

Driving a horsebox is easy, and you will get used to the THEAULT van's small size quickly. However, you need to be careful of the van's dimensions, including bridges, narrow roads, trees, roundabouts, and curbs. Accessing some roads that are easy to navigate with a small city car may not be easy with a horsebox. Make sure to plan your route accordingly, and check all angles all the time.

Renting a horsebox is very similar to renting a category B car, but the vehicle is larger than what you're used to driving. We recommend caution when maneuvering the van. Most of our vans are equipped with a rear-view camera to assist you. When you pick up the horsebox, the lessor will explain the van's characteristics and features to you. Don't hesitate to ask if you got any questions.

This depends on the terms and conditions of each lessor. If pets are not specifically prohibited in the equipment, description, or terms, then you can bring your pet with you. However, it's still a good idea to check with the lessor by phone beforehand. Please note that even if pets are allowed, any damage caused by the animal will be your responsibility, and you'll be charged for the associated costs.

It's perfectly normal not to receive any contracts beforehand. You'll have the following contracts:

The Terms and Conditions of Use of the Platform, which govern the relationship between you and the lessor. You can find them on the website's footer.
The inventory of the horsebox (paper or with the WeProov app), which is created and signed on-site when you pick up the van. You'll receive it after returning the vehicle. 

If you encounter any issues during your rental, please contact the owner of the truck.

If you're caught speeding during your rental, you can notify the owner upon returning the vehicle. They'll receive the fine and will indicate you as the driver to the relevant authorities. You'll receive the fine just as you would for your own vehicle.

There are several possible scenarios :

If the damage doesn't prevent you from completing your rental, notify the owner immediately. The damage will be noted on the inventory report, and you'll be charged for it.
If the damage prevents you from continuing the rental, notify your lessor and contact the van's roadside assistance if it's available. Otherwise, contact a tow van. The owner will then contact their insurance, and the necessary steps will be taken.
If there's been an accident, notify the owner immediately and fill out an accident report with the other party. Then, call the assistance or the tow van to have you and the van towed. If the rental professional has horse assistance and the horses are in the van, you'll need to contact horse assistance. Otherwise, you'll need to find a solution to transport your horses safely.

Immediately notify your rental professional. Check if you or the owner can find a solution. Otherwise, contact roadside assistance or a breakdown service.

What happens in the event of an accident?

First, you must call the owner of the van.

If a third party is identified, you will need to complete the accident report with them, keep a copy, and send it to your rental company upon your return so that they can handle the procedures with their insurance.

If no third party is identified and you need assistance, you will need to contact either roadside assistance if your rental company provides it in their insurance, or a breakdown service.

The Renteo platform enables communication between you and the rental company (owner of the van). In case of any problems during the rental, we invite you to contact the van owner directly first. Their contact information is in the reservation confirmation email received. But we are always available to help you in case you don’t reach the owner.

The inventory is a very important item between you and the rental company/van owner. It must be carried out meticulously and everything must be noted. If you see an anomaly not indicated on the inventory, we invite you to inform the person before signing the inventory. The rental company cannot be held responsible for any claims made after the signing of the inventory.

I want to interrupt a rental

If you wish to return the van earlier, you will need to contact your rental company to let them know and agree on a schedule to return it. Indeed, you cannot return the van if the owner is not on site. Shortening a reservation does not entitle you to any refund.

If it concerns the rental, the rental amount, or the van, you will need to contact your rental company.

If it is a technical question about the Platform, such as your Renteo account or the loyalty program, you can contact the Platform.

If you bring the vehicle back beyond the scheduled time, you may put the rental company in difficulty if another customer is scheduled after you. If it is a company, you may find yourself blocked and have to return it the next day.

In any case, an additional charge may be billed by the rental company in these cases.

It is always preferable to protect the horse's limbs during transport in order to limit the risk of injury (transport boots or resting wraps). As the insurance only covers the truck most of the time, it is important to have an insurance for the horse in case of damage done by the horse or sustained inside the truck.

Each vehicle class is assigned a particular rate for toll passage.

The security deposit is directly managed by the owner and requested at the start of the rental.

Regarding a security deposit, it is held and returned upon the vehicle's return if the vehicle is returned in the same condition as it was at the start. The form and amount of the security deposit are specified in the rental terms of each lessor. Please note that if the security deposit is requested as a bank pre-authorization, you will need to check your credit card limit beforehand.

As noted in our Terms of Service (section 3.6): "This amount shall not bear interest and shall be refunded to the User after the Vehicle is returned, after deducting any rents still due and any refurbishment costs caused by the fault of the User in the use of the Vehicle, as documented and mutually agreed upon on the day of the return.

If you are interested in buying a Theault van, please visit the "Become one of our Agents" tab to find all the information you need. By contacting Renteo directly, you will receive personalized follow-up to determine whether you can be listed on our platform. If you are interested in buying rather than renting, please visit www.theault.com.au. 

Please contact Renteo or the owner directly for more information.